Frequently Asked Questions & Troubleshooting


Does your SRT 5435/5438 freeze in standby mode or the picture 'glitching' while you watch it? Does your TV have a 'smart link' option?

If you are connecting your SRT 5435/5438 to your TV via the HDMI connection, there may be a setting under your TV's menu causing this. The Smark Link option under your TV's menu is turned on and needs to be turned off. The name of this option will vary depending on the brand of TV that you have eg; Panasonic call it Viera Link and Sony call it Bravia Link/Sync. Please turn this option OFF under your TVs menu in order to stop the SRT 5435/5438 from freezing and/or glitching.

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When and how should I download Software for my receiver?

To download new software, please visit our download area. If the software version available for your receiver is newer than the version that you are currently using (you can check your current version via your receiver's menu), you should download the new version. If you are having problems with the latest software version, please contact our technical team directly 1800 820 030

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The remote control unit does not work properly.

Try replacing the batteries of your handset. Check batteries are inserted correctly (+/-). If that does not solve the problem, please contact customer service via E-mail, a charge may apply for out of warranty, lost or damaged remotes.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
The screen display is OK, but no sound comes out.

Please check the RCA and SCART connectors and check on both the TV set and the STB if "MUTE" mode is selected and if volume is at its lowest level. Also, check the audio track by pressing the AUDIO key.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
The STB power is ON, but the RF Modulator does not work.

Check the connections, and connect the unit's RF-OUT to the TV set's Antenna IN. Also check the RF output type and channel number in the System Menu. If still not working, try to reset your receiver by disconnecting the power plug for about 30 seconds and then reconnecting it. If still not working, please contact your local Strong dealer or point of sale.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
The STB power is ON, but no picture and/or sound comes out.

Check the connection between the receiver and the TV set, making sure the connection cable(s) is(are) properly plugged in on both sides. If properly plugged in, try to reset your receiver by unplugging the power cord for about 30 seconds before plugging it back in. If that does not solve the problem, you may have to change the connection cables. Contact your local Strong dealer or point of sale.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
The standby indicator light doesn't turn ON after connecting the power plug and/or turning the power switch on.

Please make sure that the plug is properly inserted into the socket and that the socket is switched on. If it is, unplug the power cord for about 30 seconds before plugging it back in. If the light does not come on, and the unit is not working, contact your local Strong dealer or point of sale.

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My receiver is asking for a PIN number?

The Default PIN number for all STRONG models is all zeros (0) ie; 0000

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The DVD Player in my SRT 6002 wont operate?

Try selecting DVD on the remote, DVD will not operate in STB mode

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I cannot get a Picture from my SRT AN4 and I am not using HDMI Cable

If you are using Composite cables to connect to your TV, please press the V.Mode button on Remote until you get a picture (You may need to press a few times).

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How do I change my BluRay player to Multi Region?

To change your BluRay player to Multi region, please refer to page 55 of the User Manual. Please note you need to press number 3 not 4 (as in the manual) to change to Region C.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
I'm in New Zealand and I can't find Prime

Please refer to your User Manual on how to perform a manual scan, for your Satellite Unit. Then using the Manual Scan feature of your satellite unit, scan in the new frequency for Prime on 12.707GHz with the symbol rate set to 22500 and a horizontal polarization on Optus D1. Performing this step should restore Prime to your unit. For further assistance please contact your satellite installer.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
How to do you get new digital channels on your existing Set top box?
To scan for new digital channels, do an auto search that can be found under the install menu. Please note that Standard Definition models will not receive new High Definition channels.
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How do I playback or delete files from a USB on my SRT 5432?

Playback steps:

  • Press the USB button on the remote
  • Highlight the ALIDVRS2/RECORDINGS folder, press OK
  • You will see the list with recorded files, select any file and press the OK to play.

Delete files:

  • Press Menu
  • Select Expansion, USB, go to the folder where the recordings are, highlight the file to be deleted.
  • Press the Red button (left side of the Green button) and select the option Delete.
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How do I playback or delete files from a USB on my SRT 4950E?

Please use the following instructions which suits your model SRT 4950E.

Playback steps:

  • Press the PVRLIST button on the remote
  • Highlight the PVR folder, press OK
  • You will see the list with recorded files, select any file and press ok to play.

Delete files:

While you are in the recorded file list , highlight the file you need to delete, then press the Red button on the remote (next to Green), select delete option to delete the file.

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How do I Format my USB Hard Drive to Fat32?

Visit our FAT32 tutorial for further information on how to format your USB external Hard Drive here.

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Key (Legend) for STRONG Remote Control buttons

Not sure what various different buttons on a remote control are for? Click here for a Legend for most commonly used buttons

Was this answer helpful? Feel free to call our help desk on 1800 820 030
The remote control unit does not work properly.

Try replacing the batteries of your handset. Check batteries are inserted correctly (+/-). If that does not solve the problem, please contact customer service via E-mail, a charge may apply for out of warranty, lost or damaged remotes.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
How do you playback recorded files on an SRT 5425 or SRT 5429?

To playback or delete recorded files, press the DVR button on remote control to display file list.

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My SRT 5494 is not recording properly?

Please ensure you connect the supplied loop cable between the Loop In and Loop Out connections to allow full recording capabilities.

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My SRT 5498 is not recording properly?

Please ensure you connect the supplied loop cable between the Loop In and Loop Out connections to allow full recording capabilities.

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I get a 'Bad Media' Message when trying to record on SRT 5498

Download latest software from our website for a fix on this error message here.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
How to do you get new digital channels on your existing Set top box?

To scan for new digital channels, do an auto search that can be found under the install menu. Please note that Standard Definition models will not receive new High Definition channels.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
Does your SRT 5435/5438 freeze in standby mode or the picture 'glitching' while you watch it? Does your TV have a 'smart link' option?

If you are connecting your SRT 5435/5438 to your TV via the HDMI connection, there may be a setting under your TV's menu causing this. The Smark Link option under your TV's menu is turned on and needs to be turned off. The name of this option will vary depending on the brand of TV that you have eg; Panasonic call it Viera Link and Sony call it Bravia Link/Sync. Please turn this option OFF under your TVs menu in order to stop the SRT 5435/5438 from freezing and/or glitching.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
The screen display is OK, but no sound comes out.

Please check the RCA and SCART connectors and check on both the TV set and the STB if "MUTE" mode is selected and if volume is at its lowest level. Also, check the audio track by pressing the AUDIO key.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
The STB power is ON, but the RF Modulator does not work.

Check the connections, and connect the unit's RF-OUT to the TV set's Antenna IN. Also check the RF output type and channel number in the System Menu. If still not working, try to reset your receiver by disconnecting the power plug for about 30 seconds and then reconnecting it. If still not working, please contact your local Strong dealer or point of sale.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
The STB power is ON, but no picture and/or sound comes out.

Check the connection between the receiver and the TV set, making sure the connection cable(s) is(are) properly plugged in on both sides. If properly plugged in, try to reset your receiver by unplugging the power cord for about 30 seconds before plugging it back in. If that does not solve the problem, you may have to change the connection cables. Contact your local Strong dealer or point of sale.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
The standby indicator light doesn't turn ON after connecting the power plug and/or turning the power switch on.

Please make sure that the plug is properly inserted into the socket and that the socket is switched on. If it is, unplug the power cord for about 30 seconds before plugging it back in. If the light does not come on, and the unit is not working, contact your local Strong dealer or point of sale

Was this answer helpful? Feel free to call our help desk on 1800 820 030
The Time displayed on my set top box is incorrect?

Firstly ensure that your time zone/region is set correctly for your location. Turn the set top box off and back on at the rear power switch or power point. The set top box will then detect the time from the TV channel.

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My receiver has not updated to Daylight Savings Time?

Under the system settings and/or time settings menu (depending on model) there is a Summer (or Daylight Savings Time) option. Turn this function on or off as required.

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My Unit does not display the correct date?

The following models have Date fix software available here, please download and follow instructions

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The remote control unit does not work properly.

Try replacing the batteries of your handset. Check batteries are inserted correctly (+/-). If that does not solve the problem, please contact customer service via E-mail, a charge may apply for out of warranty, lost or damaged remotes.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
The screen display is OK, but no sound comes out.

Please check the RCA and SCART connectors and check on both the TV set and the STB if "MUTE" mode is selected and if volume is at its lowest level. Also, check the audio track by pressing the AUDIO key.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
How to do you Re Tune or get new digital channels on your existing Set top box or DVR?

To scan for new digital channels, do an auto search that can be found under the install menu. Please note that Standard Definition models will not receive new High Definition channels.If you Set Top Box or DVR does not automatically save new channels, try a factory reset, then scan again

Was this answer helpful? Feel free to call our help desk on 1800 820 030
The DVD Player in my SRT 6002 wont operate?

Try selecting DVD on the remote, DVD will not operate in STB mode

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Why can’t I see my show on catch up TV?

Please note that broadcasters do not have the online rights to all the shows that are available to watch on television, consequently some programs are not available on Catch Up TV.
In addition, some programs available on Catch Up TV do not have Mobile rights and are not offered through Mobile and Tablet Apps.

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I cannot get a Picture from my SRT AN4 and i am not using HDMI Cable

If you are using Composite cables to connect to your TV, please press the V.Mode button on Remote until you get a picture (You may need to press a few times).

Was this answer helpful? Feel free to call our help desk on 1800 820 030
Does your SRT 5435/5438 freeze in standby mode or the picture 'glitching' while you watch it? Does your TV have a 'smart link' option?

If you are connecting your SRT 5435/5438 to your TV via the HDMI connection, there may be a setting under your TV's menu causing this. The Smark Link option under your TV's menu is turned on and needs to be turned off. The name of this option will vary depending on the brand of TV that you have eg; Panasonic call it Viera Link and Sony call it Bravia Link/Sync. Please turn this option OFF under your TVs menu in order to stop the SRT 5435/5438 from freezing and/or glitching.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
How do I change my BluRay player to Multi Region?

To change your BluRay player to Multi region, please refer to page 55 of the User Manual. Please note you need to press number 3 not 4 (as in the manual) to change to Region C.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
I'm in New Zealand and I can't find Prime

Please refer to your User Manual on how to perform a manual scan, for your Satellite Unit. Then using the Manual Scan feature of your satellite unit, scan in the new frequency for Prime on 12.707GHz with the symbol rate set to 22500 and a horizontal polarization on Optus D1. Performing this step should restore Prime to your unit. For further assistance please contact your satellite installer.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
A "No Signal" or "Bad Signal" message appears on the screen.

This indicates no signal or a poor signal is being received. Please note that this may be normal under bad weather conditions (heavy rain or snow). If this is not the case, please press the MENU key on the remote control handset and check the 'Signal Quality'. If there's no signal graphic bar, check the antenna condition and the connection between the satellite dish and or aerial connection and the receiver. Make sure that you have selected the correct satellite in the Menu (where required). If the bar is present, please check the parameters settings via the Installation Menu.

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My receiver is asking for a PIN number?

The Default PIN number for all STRONG models is all zeros (0) ie; 0000

Was this answer helpful? Feel free to call our help desk on 1800 820 030
I get a 'Bad Media' Message when trying to record on SRT 5498

Download latest software from our website for a fix on this error message here.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
I get a "Android Process Acore" error msg on my SRT AN4

Follow these steps to clear this msg. Go into Settings > Apps > All > Contacts Storage > Clear Data > Disable
This will stop this msg from appearing.

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Catch up TV comes up with an error message: "unable to play on this device"

If you are experiencing problems with access CatchUp TV ie: Yahoo7 due to changes on their website, please perform the following steps - Load the Web Page > select settings tab (3 small dots top right hand corner of screen) > tick check box for " Request Desktop Site" > re load page and select program, should now load.

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How to create a favourite channels list on SRT 5432

Please use the following steps to create a favorite list.

Create FAV list

 ·         Menu, Edit channel (pin=0000), TV Favourites, use the up or down buttons to select the channel.

·         After selecting the channel, use left or right arrow buttons to select the Focus ( News, sports, movies etc..)

·         Press OK to accept.

·         If you need more channels to be added follow the same steps used above.

 Accessing the FAV list

 

·         Press the GREEN button.

 

Accessing all channels ( exit the FAV mode)

 

·         Press Exit button

·         Press GREEN button and use left or right arrow buttons to select ALL CHANNELS.

 

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How can I access new MPEG4 HD Digital Channels

If you already have an MPEG4 Compliant set top box or DVR, you can re run the autotune feature for your unit (instructions can be found in the manual under installation). If you do not see the channels, try a factory reset and then run auto tune again.

How do I know if my set top box, DVR or TV accepts MPEG4? it is usually stated in the specifications section in the User Manual or online if it is MPEG2 or MPEG2/4 

The easiest way to get access to the new MPEG4 HD Channels on an MPEG 2 TV (Or set top box) is to purchase a new MPEG4 Digital set top box like the SRT 5432, no need to buy a whole new TV. 

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Why cannot I not receive new HD Channels on my SRT 6100?

If you cannot tune the new channels on your SRT 6100, please do a factory reset (you will not lose any recorded programs), then perform a autotune, you should now be able to receive all free to air channels.

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How to change RF output channel on SRT 4955

Please note the SRT 4955 has PLL modulator which means you can adjust to any UHF channel (21 to 69).

Open receiver’s menu and go to “System Settings” => A/V Output Setting => then go to page number 2.

RF output is set by default to Ch # 21, you can then change it

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Why is my Rock-Box buffering and not playing videos properly

It is possible that your internet speed is slow, download limits and internet speed are very different. Perhaps try a Speed Test App such as OOKLA.

For more information visit our Blog

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I'm in New Zealand and I can't find Prime

Please refer to your User Manual on how to perform a manual scan, for your Satellite Unit. Then using the Manual Scan feature of your satellite unit, scan in the new frequency for Prime on 12.707GHz with the symbol rate set to 22500 and a horizontal polarization on Optus D1. Performing this step should restore Prime to your unit. For further assistance please contact your satellite installer.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
How do I connect my SRT 7000 to a PC via the Network?

Follow these step by step instructions here. Visit here for software download

Was this answer helpful? Feel free to call our help desk on 1800 820 030
Key (Legend) for STRONG Remote Control buttons

Not sure what various different buttons on a remote control are for? Click here for a Legend for most commonly used buttons

Was this answer helpful? Feel free to call our help desk on 1800 820 030
How do I Format my USB Hard Drive to Fat32?

Visit our FAT32 tutorial for further information on how to format your USB external Hard Drive here.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
When and how should I download Software for my receiver?

To download new software, please visit our download area. If the software version available for your receiver is newer than the version that you are currently using (you can check your current version via your receiver's menu), you should download the new version. If you are having problems with the latest software version, please contact our technical team directly 1800 820 030

Was this answer helpful? Feel free to call our help desk on 1800 820 030
How to do you get new digital channels on your existing Set top box?

To scan for new digital channels, do an auto search that can be found under the install menu. Please note that Standard Definition models will not receive new High Definition channels.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
How do you playback recorded files on an SRT 5425 or SRT 5429?

To playback or delete recorded files, press the DVR button on remote control to display file list.

Was this answer helpful? Feel free to call our help desk on 1800 820 030
How do I connect my PC to my Receiver via Network/LAN?

Download Information sheet on how to connect your PC to your receiver here. Visit here for software

Was this answer helpful? Feel free to call our help desk on 1800 820 030
How do I change my BluRay player to Multi Region?

To change your BluRay player to Multi region, please refer to page 55 of the User Manual. Please note you need to press number 3 not 4 (as in the manual) to change to Region C.

Was this answer helpful? Feel free to call our help desk on 1800 820 030