We often get asked about updating the software; what, where, when, which, why and how. The following post will hopefully cover most questions relating to updating the software on your unit.
What are software Updates?
From time to time your digital media player, set top box, DVR or satellite receiver may need a software update. These have usually been created due to changes in broadcasts, technology or changes in internet protocols of codecs. Often when a change is made or new digital channel added, you may need to update your software to be able to receive these changes. Sometimes changes are made which can not be added or fixed with a software update on older units with older technology. ie Satellite moving from DVBS-2 to DVBS-4 (MPEG4) older units do not have correct hardware to perform with new changes and a new receiver would be required. We endeavour to create new software and have it available to download for your product as quickly as possible.
Where can I get my software update?
You can download the software from our website. There is a link there as well for older models if yours is not listed on the main page.
When should I update my software?
If you are experiencing problems with the function of your unit, you can contact our Technical Help Desk via email or phone email@example.com or 1800 820 030. Our techs may advise that this issue can be resolved with re loading your current software, or updating to a newer version. If you are not experiencing any difficulties and you are happy with the current function on your unit, you do not have to update the software ie; if you do not use YouTube and the software updated is only for changes related to YouTube you choose not to perform the update at this time.
Which software do I use?
Please only use software which has been obtained from a Strong Technician or Sales Executive or from our website. Please only use the software related to your model, if the number is similar or you think it might be the right one, it could in fact damage the unit and may not be repairable, please note that this would also not be covered under warranty. Make sure that you have selected the correct software. If in doubt you can contact us.
Why do I have to do a software update?
Sometimes when you buy a brand new product and bring it home, you often have to perform an update, this is true for mobile phones, computers, tablets and many other forms of technology. This is because changes have come about since the item was shipped to your retailer, or even since it was originally designed and manufactured. We often do our best to make sure each unit has the latest software, but it is not always possible. You can usually check the software version under settings for your unit and compare the version number to what is listed on our website. Sometimes the software update is for operational changes required in your unit, sometimes it is to fix codec and other sources from broadcasters etc.
How do I do a software update?
Go to the Strong Support Page, where you will find written instructions, as well as YouTube videos on how to do this for various models. Of course if you encounter any difficulties you can email firstname.lastname@example.org or leave a short message on 1800 820 030 or 03 8795 7990, and we will get someone to return your call. Please do not ask difficult questions that involve extended answer via social media, it can often get confusing, especially when it can be easily clarified and fixed with a simple, short phone call.